Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: December 2024
Your Privacy Matters
At Digiwits, we are committed to protecting your privacy and handling your data with care and transparency. This policy explains our practices in detail.
1. Introduction
Digiwits ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
We collect information that you provide directly to us, including: Personal Information (name, email address, phone number, company name, job title); Business Information (website URL, social media profiles, business goals); Payment Information (billing address, payment card details processed securely through third-party payment processors); Communication Data (emails, messages, feedback, support requests). We also automatically collect certain information when you visit our website: Device Information (IP address, browser type, operating system); Usage Data (pages visited, time spent, click patterns); Cookies and Tracking Technologies (as described in our Cookie Policy).
3. How We Use Your Information
We use collected information for various purposes: Service Delivery (providing and managing digital marketing services, creating and managing campaigns, analyzing performance); Communication (responding to inquiries, sending service updates, providing customer support); Improvement (enhancing our services, website functionality, and user experience); Marketing (sending newsletters, promotional materials, and service updates with your consent); Legal Compliance (complying with legal obligations, enforcing our terms, protecting our rights); Analytics (understanding usage patterns and improving service quality).
4. Information Sharing and Disclosure
We may share your information in the following circumstances: Service Providers (third-party vendors who assist in service delivery such as payment processors, analytics providers, email service providers); Marketing Platforms (Google Ads, Meta Ads, and other advertising platforms necessary for campaign management); Professional Advisors (lawyers, accountants, consultants when necessary); Legal Requirements (when required by law, court order, or to protect our rights); Business Transfers (in connection with merger, sale, or acquisition of our business). We never sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information: Encryption (SSL/TLS encryption for data transmission); Access Controls (restricted access to personal information to authorized personnel only); Secure Storage (data stored on secure servers with regular backups); Regular Audits (periodic security assessments and updates); Employee Training (staff trained on data protection and confidentiality). Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of information transmitted through our website or services.
6. Data Retention
We retain your information for as long as necessary to: Provide our services to you; Comply with legal obligations; Resolve disputes and enforce agreements; Maintain business records. Generally, we retain client data for the duration of the service relationship plus 7 years after termination for legal and accounting purposes. Marketing contact information is retained until you unsubscribe or request deletion. You can request earlier deletion of your data subject to legal retention requirements.
7. Your Privacy Rights
Depending on your location, you may have the following rights: Access (request copies of your personal information); Correction (request correction of inaccurate information); Deletion (request deletion of your information subject to legal exceptions); Portability (receive your data in a structured, machine-readable format); Objection (object to processing of your information); Restriction (request restriction of processing); Withdraw Consent (withdraw previously given consent). To exercise these rights, contact us at info@digiwits.in. We will respond to valid requests within applicable legal timeframes.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to: Remember your preferences; Understand how you use our website; Improve website functionality; Deliver targeted advertising; Analyze traffic and usage patterns. Types of cookies we use: Essential Cookies (necessary for website operation); Analytics Cookies (help us understand website usage); Marketing Cookies (used to deliver relevant advertisements); Preference Cookies (remember your settings and preferences). You can control cookies through your browser settings, but disabling cookies may affect website functionality.
9. Third-Party Services and Links
Our website and services integrate with third-party platforms including: Google Analytics (for website analytics); Google Ads and Meta Ads platforms (for campaign management); Social media platforms (Facebook, Instagram, LinkedIn, Twitter); Email service providers; Payment processors. These third parties have their own privacy policies. We are not responsible for their privacy practices. Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards including: Standard contractual clauses; Adequacy decisions; Data processing agreements with third parties. By using our services, you consent to such transfers.
12. Email Communications and Marketing
We may send you: Service-related emails (account notifications, service updates, security alerts - you cannot opt out of these); Marketing emails (newsletters, promotional offers, industry insights - you can opt out). To unsubscribe from marketing emails: Click the "unsubscribe" link in any marketing email; Contact us at info@digiwits.in; Update your preferences in your account settings. We will process opt-out requests promptly, typically within 10 business days.
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): Right to know what personal information is collected; Right to know whether personal information is sold or disclosed; Right to opt-out of sale of personal information; Right to deletion of personal information; Right to non-discrimination for exercising privacy rights. We do not sell personal information. To exercise CCPA rights, contact us at info@digiwits.in.
14. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR): Right of access, rectification, erasure, and portability; Right to restrict or object to processing; Right to withdraw consent; Right to lodge a complaint with supervisory authority. Legal basis for processing: Contractual necessity, legitimate interests, legal compliance, or your consent. To exercise GDPR rights, contact us at info@digiwits.in.
15. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by: Posting the updated policy on our website; Updating the "Last Updated" date; Sending email notification for significant changes (for active clients). Continued use of our services after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: Email: info@digiwits.in, Phone: 09990175000, Address: Metro station, 33/33A, Najafgarh Rd, opposite Apollo Cradle Hospital, near Kirti Nagar, Block C, Najafgarh Road Industrial Area, New Delhi, Delhi, 110015, India. We will respond to inquiries within a reasonable timeframe, typically within 30 days.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, please contact us:
Email: info@digiwits.in
Phone: 09990175000
Address: Metro station, 33/33A, Najafgarh Rd, opposite Apollo Cradle Hospital, near Kirti Nagar, Block C, Najafgarh Road Industrial Area, New Delhi, Delhi, 110015, India
Secure Storage
Your data is protected with industry-standard security measures
Transparency
Clear information about how we use and share your data
Your Control
Exercise your rights to access, modify, or delete your information